Cookie Policy

What Are Cookies

Just like any other business and professional websites, www.Sukau.com uses cookies too.

Cookies are tiny text files downloaded to your internet browser and stored on the devices used to surf the internet (e.g. computer, smartphone, tablet etc) to improve user-experience. They contain information about the web users’ visits to that website.

Also, Cookies enable our website to remember you, and your browsing habits, when you visit it again later in the future.

You can learn more about what Cookies are in general here: https://cookiesandyou.com/

How We Use Cookies

There are various reasons why we use cookies. Currently, there is no industry standard options for disabling cookies without completely disabling other features and functionality they add to this website. It allows us to tailor to your needs by gathering and remembering information according to your interests and preferences, as well as enabling you to log into your account. It also helps us to plan the content and layout of our website and recognise returning website visitors. In addition to that, cookies also help us to identify which pages on our website are frequently visited and being used, as well as helps us to analyse web traffic.

You have the option of preventing these cookies from being stored but this may downgrade certain functions of the website.

Upon your first visit to the website, a notice is provided to you to inform you that we use cookies. Cookies and other online tracking devices such as pixel trackers (web beacons), HTML Local Storage and Local Stored Objects (Flash Cookies) is used on this website to:

  • Recognise you whenever you visit our website (this speeds up your access to the website so that you do not have to log in each time)
  • Obtain information about your online movements, preferences and internet usage
  • Carry out research and analysis on statistics to help us improve our website content, products and services, as well as to help us better understand our customer/visitor requirements and their interests
  • Allow us to make our marketing and offerings to you more relevant and to target advertising to you while you are on other sites

Essential Cookies

These are cookies that cannot be opted-out of and are required for the operation of www.Sukau.com. This is also to meet our contractual obligations with 3rd party suppliers. An example of an essential analytics cookie is the Google Analytics which provides us with anonymous and aggregated website performance data. However, this excludes remarketing and advertising reporting features.

Marketing cookies

These cookies allow us to make our marketing to you more relevant and to target advertising to you while you are on other sites. Please take note that turning off the Marketing cookies wold not mean that you will never see any of our advertising. Turning it off just means that it will not be personalised. Besides that, accepting Marketing cookies means that you may see advertising from our partners while on our website.

An example of a Marketing cookie is the Google Analytics cookie (remarketing and advertising reporting features), which records your visit to our websites, the pages you have visited and actions you have taken. We may use this to make our advertising displayed on other sites, search engines and also social media platforms that are more relevant to you.

Disabling Cookies

Adjusting the settings on your browser can help you prevent the settings of cookies (see your browser Help for how to do this). However, you need to be aware that disabling cookies can also affect the functionality of our website and many other websites that you visit. Disabling cookies will normally result in also disabling certain functionality and features of this site. Which is why it is recommended that you do not disable cookies.

If you are uncomfortable with the use of cookies on your computer, you may set your computer preferences to decline cookies. Below are the links to instructions for changing your cookie settings based on your browser type/preference:

For more information on Mozilla Firefox, click here

For more information on Microsoft Internet Explorer click here

For more information on Google chrome click here

For more information on Safari, click here

The Cookies We Set

In order for us to provide you with a great user-experience on this website, we provide you the functionality to set your preferences for how this site runs when you use it. Therefore, in order to remember your preferences, we will need to set cookies so that this information can be called whenever you interact with a page, which is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • Please note that our website uses Google Analytics. It is one of the most common and trusted analytics solution, helping us to understand how you use the website and in turn, allowing us to improve user-experience. Cookies normally tracks the time a web user spends on the website and the pages that they visit. To learn more about Google Analytics cookies, head over to the Google Analytics page here.
  • From time to time, we test our new features on site, making subtle changes to how we deliver the site. During this time, these cookies may be used so that you will receive a consistent experience while on our website and in turn, it also helps us to understand which experience users appreciate the most.
  • Besides that, we also use social media buttons/plug-ins on this website, which allows users to connect with their various social networks. These includes social media channels and other platforms such as Facebook, Instagram, Twitter, YouTube, TripAdvisor and Google Plus. The cookies are set through our website which may be used to enhance your profile on the respective social media sites or contribute to the data they collect outlined in the respective privacy policies of the mentioned networks.

More Information

We hope that this information has clarified things for you. As mentioned, if there is something that you are not sure whether you need or can opt without, it is usually safer to leave cookies enabled, just in case it does interact with one of the features you see on our website.

However, if you are still looking for more information, please contact us  or by visiting this link: www.sukau.com/cookie-policy

COVID-19 MALAYSIA MOVEMENT RESTRICTION ORDER

Dear Valued Guests,

Please be informed that the Malaysian government has extended the Movement Control Order (MCO) for another 14 days, from 18 March 2020 until 14 April 2020 to mitigate the impact of Covid-19 in the country. The extension of the MCO was announced on 25 March 2020 by the Prime Minister Tan Sri Muhyiddin Yassin at 1300 hours.

What Sukau Rainforest Lodge are doing during this time:

  • All customers who are currently on tour with us will continue their tour but exclude attractions that are closed. Please inform us if you would prefer to cut-short your tour.
  • All customers who are travelling with us from 18 March 2020 onwards will be given a 12-months Flexi Plan. If you wish to cancel your tour instead, please let us know.
  • Due to the government requirement, our lodge will need to be closed for two weeks from 18 March 2020 to 14 April 2020. We will still be reachable during this time.