19th Malaysia Tourism Awards 2014/2015 – Best Hotel Services (3 Star & Below) (2016)

 The Malaysia Tourism Awards, held once every two years, is the highest form of recognition by the Ministry of Tourism and Culture and Tourism Malaysia for industry players whose outstanding contributions have played a significant role in the success of Malaysia’s tourism industry. It also acts as an incentive for participants to strive for the highest level of professionalism and quality in both products and services.

The Malaysia Tourism Awards 2014/2015 has 14 categories and 50 sub-categories for nominations. The Best Hotel Services category recognises hotels rated by the Ministry of Tourism and Culture Malaysia that offer quality and superior services to their guests.

Each category has its own judging criteria. The Best Hotel Services category was judged based on the following criteria: (1) encompasses overall efficiency, courtesy and other qualities related to services in areas such as reservations, reception and guest relations, in-room services, food and beverage amenities, recreational facilities, and other such services; and (2) other factors include value-for-money and ambience.

PATA Tourism InSPIRE Awards 2015 – Best Independent Accommodation (2015)

The Tourism InSPIRE Awards acknowledge organisations and businesses that demonstrate excellence in social, environmental, and economic sustainability in tourism.

The Tourism InSPIRE Awards is supported by the UNEP and the SWITCH-Asia Regional Policy Support Component (RPSC), managed by UNEP, funded by the European Union, and implemented by PATA.

The awards aim to raise awareness on sustainable tourism issues and to inspire the uptake and sharing of good practices, ultimately embedding responsible and exemplary sustainable consumption and production (SCP) practices in the daily operations of organisations throughout the tourism industry.

The awards were judged based on EIGHT criteria: (1) resource efficiency, (2) value chain approach, (3) eco-innovation, (4) sustainable consumption, (5) sustainability reporting, (6) community action, (7) cultural heritage, and (8) collective impact.

These criteria were developed based on SCP principles and existing internationally recognised sustainable tourism standards such as those developed by the Global Sustainable Tourism Council (GSTC) and the Association of Southeast Asian Nations (ASEAN).

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TripAdvisor Hall of Fame (Five-Time Winner of the Certificate of Excellence from 2011 – 2015)

This award is granted only to those businesses that have won the Certificate of Excellence for five years in a row. The Certificate of Excellence can be earned only by receiving consistently great reviews on TripAdvisor. SRL has won the Certificate of Excellence from the year 2011 to 2015.

Charter Member of National Geographic Unique Lodges of the World (2015)

National Geographic Unique Lodges of the World is a network of world-class accommodations where sustainability is the touchstone and the guest experience is exceptionally rich and meaningful.

In order to join the Unique Lodges network, every lodge was thoroughly vetted for its commitment to sustainable tourism, authenticity and excellence in service.

National Geographic’s lodge experts spent time at each site, evaluated operations and met with everyone from the general manager to the kitchen staff, ensuring that their high standards were met.

As part of a comprehensive vetting process, every lodge in the collection was judged on the following criteria:

  • The Property – the design and character are unique and authentic, and the property provides guests with a true sense of place by celebrating the surrounding landscape and cultural heritage.
  • Guest Experience and Quality of Service – Guests are offered top-quality service and exceptional and inspiring experiences – from activities that enable them to engage with local people to wildlife encounters with seasoned naturalists.
  • Sustainable Tourism Best Practices – the property demonstrates a commitment to conservation and green operations; it actively supports the protection of cultural heritage; and it provides tangible benefits to local communities.

Sabah Tourism Awards 2013 – Winner / Best Nature Lodge (2013)

Sabah Tourism Awards was introduced in 19917 to celebrate the industry’s achievements and to honour outstanding individuals and organisations whose contributions have attributed to the growth of the tourism industry in Sabah. Held every two years, nominees include contributors to the state and national tourism developments in various fields including front liners, agencies, hotels, resorts, businesses, and the media. The Awards are given to reward excellence, quality and innovation in terms of service and standards.

Wild Asia Responsible Tourism Awards 2013 – Finalist / Most Inspiring Responsible Tourism Accommodation Provider (2013)

Wild Asia’s Responsible Tourism Awards is one of the first tourism award in Asia specifically focused on sustainable tourism best practices. The annual award recognises accommodation operators who make positive differences in the destination where they operate by adopting sustainable management practices.

The Most Inspiring Responsible Tourism Accommodation Provider recognises the accommodation provider that excels in all of the above categories, by taking into consideration all the key principles of responsible tourism (maximum positive impacts to the local community and minimum negative impacts to the environment) and awards innovation for this most inspiring accommodation of the year.

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17th World Travel Awards 2010 – Winner / Asia's Leading Green Hotel (2010)

World Travel Awards™ (WTA) was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel tourism and hospitality industry. The Awards is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.

Awards are presented across three tiers: country, regional and world awards. The regional nominees were reached via the following criteria: (1) the previous year’s regional award winner and two runners-up, (2) vetted and approved self-nominations, and (3) vetted and approved WTA commendations. The World awards are the top tier of the WTA program and features the winners from the regional tier. Nominees have a proven pedigree of being the world’s best and reached via the following criteria: (1) the winners from the corresponding regional award, and (2) vetted and approved WTA commendations.

Successful applicants undergo an online voting process, a year-long communications campaign that encourages global participation. The votes come from qualified executives working within travel and tourism and the consumer travel buyer.

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16th World Travel Awards – Finalist / Asia’s Leading Green Hotel and World’s Leading Eco Lodges (2009)

World Travel Awards™ (WTA) was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel tourism and hospitality industry. The Awards is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.

Awards are presented across three tiers: country, regional and world awards. The regional nominees were reached via the following criteria: (1) the previous year’s regional award winner and two runners-up, (2) vetted and approved self-nominations, and (3) vetted and approved WTA commendations. The World awards are the top tier of the WTA program and features the winners from the regional tier. Nominees have a proven pedigree of being the world’s best and reached via the following criteria: (1) the winners from the corresponding regional award, and (2) vetted and approved WTA commendations.

Successful applicants undergo an online voting process, a year-long communications campaign that encourages global participation. The votes come from qualified executives working within travel and tourism and the consumer travel buyer.

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National Geography Adventure’s 2009 Magazine (2009)

National Geography Adventure named the top 50 ecolodges in the world that are redefining travel for a greener generation. These ecolodges were featured because not only do they offer great service and comfort, but also support local communities, connect their guests to cultures on an authentic level, create impactful conservation initiatives and increasingly place adventure at the centre of the experience.

15th World Travel Awards – Finalist / Asia’s Leading Green Hotel and World’s Leading Eco Lodges (2008)

World Travel Awards™ (WTA) was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel tourism and hospitality industry. The Awards is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.

Awards are presented across three tiers: country, regional and world awards. The regional nominees were reached via the following criteria: (1) the previous year’s regional award winner and two runners-up, (2) vetted and approved self-nominations, and (3) vetted and approved WTA commendations. The World awards are the top tier of the WTA program and features the winners from the regional tier. Nominees have a proven pedigree of being the world’s best and reached via the following criteria: (1) the winners from the corresponding regional award, and (2) vetted and approved WTA commendations.

Successful applicants undergo an online voting process, a year-long communications campaign that encourages global participation. The votes come from qualified executives working within travel and tourism and the consumer travel buyer.

 

ECOCLUB.com Ecolodge Awards 2006 – 3rd Prize Winner (2006)

To celebrate its 7th anniversary, ECOCLUB.com – International Ecotourism Club organised its third annual eco-project competition, the ECOCLUB.com Ecolodge Awards™ 2006 which fund community and environmental-supporting projects, organised and implemented by genuine ecolodges around the world. The funds for the Awards are exclusively sourced from Membership dues and eco-product sales at the ECOCLUB.com Shop. Candidate projects were posted online in May 2006, then scrutinised by ECOCLUB.com Members, and a democratic Members vote followed to choose the three winners.

 

IH&RA Green Hotelier Awards 1999 – 1st Runner-up (1999)

The International Hotel and Restaurant Association (IH&RA) Green Hotelier Award recognises hospitality industry efforts to go beyond in-house environmental programs and promote sustainable tourism.

Applicants were judged by representatives of the International Hotels Environment Initiative (IHEI), who assessed the following criteria: (1) an active interest in environmental issues, (2) a leadership role in planning and implementing environmental actions, particularly in the area of sustainable development, (3) personal initiatives for environmental improvement in the hotel, (4) promotion of environmental awareness among staff, and (5) communication of their environmental performance to guests, staff and the wider hospitality industry.

British Airways Tourism for Tomorrow Award 1997 – Winner, Best Lodge / Pacific Region (1997)

The British Airways Tourism for Tomorrow Awards, established in 1989, recognise tourist organisations which have contributed to their local natural and cultural environment. Entrants are judged on their aims, impact and successes, and projects must fulfil at least one of the nine criteria, including natural and built heritage, innovation and environmental communication. The global award panel was chaired by Professor David Bellamy.