Privacy Policy

Privacy Policy

Here at Sukau Rainforest Lodge, safekeeping your privacy is important to us. We respect and value your privacy and any Personal Data that we may collect from you across our channels which includes our website, Sukau.com, social media sites and any other sites that we own.

Sukau Rainforest Lodge is committed to ensuring the Personal Data you share with us is secured. We do this by observing and acting in accordance with all applicable legislation, which includes the Malaysian Personal Data Protection Act (PDPA) 2010 and the EU General Data Protection Regulation (GDPR) 2016.

Please take some time to review our Privacy Policy notice, because by using our website and the services that we offer, you are consenting to the use of your Personal Data, which you provide us as described in this notice. The information herein also includes how your personal data will be processed and managed by Sukau Rainforest Lodge.

By continuing to use our website and services, you are accepting our practices around Privacy and Personal Data. Should you have any inquiries regarding to our Privacy Policy, you may get in touch with our Data Protection Officer.

Type of Personal Data We May Collect

The Personal Data that we may need from you includes but is not limited to the following list:

  • Full name
  • Gender
  • Age
  • Date of Birth
  • Occupation
  • Nationality
  • Information for identity verification: Passport number or identity card number
  • Contact details: Email, phone number and home address
  • Payment details: Banking information and credit card details
  • Travel preferences
  • Insurance details
  • Dietary requirements
  • Medical records
  • Comments, feedback and trip evaluation

Travel Details as per below are also included:

  • Flight information: Airlines, flight number, time of arrival and departure
  • Travel period
  • Check-in and check-out dates
  • Number of rooms requested
  • Pick-up and drop-off time and dates
  • Number of passengers
  • Name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers

The Personal Data or any other Information with regards to your personal details should be provided by you or someone on your behalf who you have personally authorised to make or inquire about a booking from us. We obtain Client’s consent by:

  • Written permission via email, online booking form, fax, mail, social media;
  • Third-Party consent (i.e. from the travel agent on your behalf, or the passenger/traveller booking on your behalf to whom you have provided your Personal Data or information for such purpose);
  • Verbal permission

The Purpose of Collecting Your Personal Data

Personal Data that we have collected shall be used for:

  • Making your travel, accommodation and tour bookings
  • Determining your eligibility for the products and services
  • Providing you with customer service and support
  • Ensuring your safety and security throughout your time with us
  • Preparing your travel itinerary, invoice and also processing transactions
  • Communicating with you about our services, products and offers
  • Improving our services, product offerings and contents
  • Providing updates, analysing site usage and trends
  • Carrying out the internal accounting of our business
  • Daily operations and administration of our services and facilities with regards to the products provided to you
  • For any other purposes that are required by any regulation, law, guidelines and/or relevant authorities.

Please be assured that your Personal Data is collected by fair and lawful conducts, with your knowledge and consent. We will also notify you as to why we are collecting your Personal Data and how your personal details will be used.

How is Your Personal Data Protected?

Sukau Rainforest Lodge respects the security and integrity of your Personal Data. We do not share any of our client’s personal data publicly or with third parties, except when the law requires it.

The data that we have collected from you will only be retained for as long as necessary to provide you with the service you have requested from us. However, you may provide your Personal Data to us again on the occasion that it has been deleted.

As our Client, all your Personal Data is stored in protected databases at addresses that are secure to prevent unauthorised access, which are protected by encryption mechanism, firewalls and passwords. However, data that is transmitted over the internet cannot be guaranteed to be fully secured. Although we take every step to ensure that your Personal Data is protected, please take caution when you transmit your Personal Data over the Internet.

The access to your personal and private data is limited to only the authorised employees of Borneo Eco Tours, and also any of the Third-Party suppliers who require your information for the travel services and other services you have requested for. This includes any services you purchase through Borneo Eco Tours or services that we arrange on your behalf such as transportation services, hotel and other accommodations, tour activities, special diet requirements, and tour guides. 

Our policies and procedures with regards to Personal Data and Privacy Protection is informed to our employees, Third-Party suppliers as well as other partners. We also require strict compliance towards the Privacy Policy to ensure your Personal Data is always protected. Therefore, unauthorised access and/or disclosure of any of our Client’s information is strictly prohibited. 

If you do not consent to the use of your personal data for receiving any Borneo Eco Tours services and marketing materials, kindly inform us and we will proceed to remove your details from our systems. In not doing so, we take it that you confirm that you agree and accept the terms in our Personal Data Privacy notice.

How Long Will My Personal Data Be Kept in the System?

Your Personal Data will be kept no longer than necessary, which means that we will retain your Personal Data information until we have no more use for it.

Typically, all Personal Data will be stored until the end of a tour, or when our service is no longer needed by the Client. However, it is necessary for us to retain certain information especially for the purpose of carrying out our internal accounting report. This can last up to seven years due to government requirements for the Revenue Department. There is also a possibility of retaining Client’s booking information for up to 10 years for possible claims.

The type of Personal Data or information that we will retain are as below:

  • Full name
  • Nationality
  • Occupation
  • Birth date
  • Gender

Any other information from the ones mentioned above will be deleted from our systems.

Please note that Personal Data will also be retained through Cookies base on customer consent. Read our Cookie Policy for more details.

What If I Fail to Provide My Personal Data?

We may not be able to deliver and provide you with the services you requested for should you fail to provide us with the Personal Data that we requested from you. This will also lead to your transaction with us being incomplete, which will prevent you from taking part on tours and transfers, as well as purchasing items from our store.

If you have paid a deposit in advance but later refuse to provide us with the necessary information or Personal Data which we request from you to enable us to process the booking (e.g. tour package(s) which requires your passport details), we will be unable to proceed and may need to cancel your booking. A refund, however, will be then given to you based on our cancellation terms.

If you happen to have any questions about providing your Personal Data or information when booking or dealing with Sukau.com, please get in touch with us. Your Personal Data is not collected unless you have provided it to us. This means that you can still contact us or visit and browse our website without having to provide your information to us.

Will I Be Able to Access My Information? Whom Do I Contact?

As our Client, you can request access to, or the right to view, update, and/or correct your Personal Data, with subject to certain limitations. To do this, email us  or fill up our online contact form on our website at Sukau.com.

Please get in touch with us in writing if you wish to review or verify the Personal Data or information that you have provided to us, determine whom your Personal Data was disclosed to, or amend or to delete any Personal Data information.

As our Client, you may withdraw your consent to our use of your Personal Data anytime for a reasonable purpose, with subject to legal restrictions and in compliance with the General Data Protection Regulation.

By withdrawing your consent or refusing us your information for any purpose that requires us to execute our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you with the product or service you requested for.

The Privacy Policy of our agency partners and other Third-Parties may differ from our Privacy Policy. Therefore, if you have booked through any Third-Party or agents, you will need to get in touch with that booking agent or the agency regarding the access, amendment, or deletion of any Personal Data information of yours which they may have.

Privacy Policy Changes

Sukau Rainforest Lodge reserve the right to change this Privacy Policy from time to time as law requirements and our business may change. Any changes with regards to the policy will be updated on our website at Sukau.com/privacy-policy.

With this, you acknowledge and agree to the terms and conditions of Sukau Rainforest Lodge’s Privacy Policy and consent to the use of your Personal Data in the manner as well as for the purposes specified in the Privacy Policy.

How to Contact Us?

Write to us  or call us at +6088-438300

COVID-19 MALAYSIA MOVEMENT RESTRICTION ORDER

Dear Valued Guests,

Please be informed that the Malaysian government has extended the Movement Control Order (MCO) for another 14 days, from 18 March 2020 until 14 April 2020 to mitigate the impact of Covid-19 in the country. The extension of the MCO was announced on 25 March 2020 by the Prime Minister Tan Sri Muhyiddin Yassin at 1300 hours.

What Sukau Rainforest Lodge are doing during this time:

  • All customers who are currently on tour with us will continue their tour but exclude attractions that are closed. Please inform us if you would prefer to cut-short your tour.
  • All customers who are travelling with us from 18 March 2020 onwards will be given a 12-months Flexi Plan. If you wish to cancel your tour instead, please let us know.
  • Due to the government requirement, our lodge will need to be closed for two weeks from 18 March 2020 to 14 April 2020. We will still be reachable during this time.